The Trend Micro Security Health Check process is comprised of four phases:

Phase 1: A dedicated consultant conducts a technical inspection of your system. We assess license types, global operations, security settings, version numbers, support cases, complaints, compatibility, configuration, and fine-tuning. Our certified Trend Micro specialists discuss the findings with you, providing immediate advice for urgent matters. Simple adjustments can be made under the consultant's guidance.

Phase 2: Based on the inspection's findings, we produce a comprehensive advisory report. This detailed documentation offers insights into your system's current functioning, identifies potential risks, and outlines optimization opportunities. We deliver this final report to you via e-mail, allowing you to decide which advice to implement. If further actions are needed, you can request additional consultancy (Phase 3).

Optional Phase 3: Following the report, you have the choice to implement the recommendations yourself or engage our consultants for additional assistance. Please note that this additional consultancy is separate from the Security Health Check Service.

Optional Phase 4: Should you wish to continue benefiting from our technical support, you can opt for one of our service desk support contracts or managed service contracts. Customers with a current Trend Micro desk support contract with us will have the Security Health Check findings promptly considered for further investigation or potential escalation to the manufacturer.

We are committed to ensuring the health and efficiency of your system. Let our Trend Micro Security Health Check help you maintain a robust and optimized infrastructure.